Healthcare Enrollment Application
Summary
Led the end-to-end design of a federal healthcare web application used to manage sensitive data and workflows across multiple user groups. The goal was to transform a fragmented, inefficient system into a scalable, user-centered platform.
My Role
I led product design across the initiative — partnering with product managers and engineers to define requirements, shape workflows, and deliver a fully functional product from concept to launch.
Approach
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Conducted discovery sessions with stakeholders and users to identify workflow breakdowns
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Mapped current vs. future state journeys to uncover inefficiencies
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Defined requirements and collaborated with product to prioritize features
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Balanced usability improvements with technical and compliance constraints
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Facilitated usability testing to validate design decisions
Solution
Designed a streamlined experience that consolidated fragmented workflows into intuitive, role-based user flows. Introduced scalable UI patterns and contributed to a design system to ensure consistency and accessibility.
Impact
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Improved user efficiency by simplifying complex workflows
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Reduced errors and friction across critical tasks
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Delivered a scalable foundation for future platform growth
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Ensured full 508 compliance across the system
